There are two types of car wash equipment manufacturers in the car wash industry: suppliers and partners. Car wash machine suppliers make equipment and sell it to you. That’s it. They’re worried about their own business. And they think that the only way to stay in business is to sell, sell, sell. On the one hand, they’re right. An equipment manufacturer without sales is soon to be an out-of-business equipment manufacturer. But just focusing on sales is very shortsighted. After all, much of the equipment in this industry is complex—both in terms of its mechanical engineering and in terms of its operation. Complex systems usually require the involvement of experts in order to use and maintain them properly. That’s where partners come in.
Good car wash manufacturers understand that the best relationship with their customers is to actually establish a relationship—not just a sell. That’s a true partnership. Partners are there before, during and after the sell, because they understand that they’re the experts in the complex systems they’re supplying. Partners understand that you need them as much as they need you. So they’re there whenever they can help.
At Mattias, we pride ourselves on our partnerships.
The following list tells you what you can expect from us. But it’s also a list that should apply to any equipment manufacturer you’re considering. Before you authorize a significant expenditure on equipment, make sure you’re getting these from the manufacturer. In other words, make sure you’re getting a partner and not just a supplier.
Consultative Sales Team.
You’ll hear the phrase “consultative sales” thrown around a lot these days. It sounds really important. And it is. Because what “consultative sales” means is that the sales team understands your business as much as possible, so that they can make equipment recommendations that will truly benefit your shop. A consultative sales team is like the Goldilocks of manufacturers. They’re not going to try to sell you something you don’t need, and they’re going to keep you from purchasing something that won’t benefit your jobs. They’re there to make sure your purchases are “just right.”
Installation.
While you could certainly install most equipment yourself, a manufacturer’s installers should be factory trained/certified and fully bonded/insured. This means two things. First, there’s literally no one else as fast, efficient and safe when it comes to installation. You know the job’s done right and you won’t need to worry about your techs’ safety or your customers’ vehicles. Second, having an insured/bonded installer covers the rest of your assets should something go wrong.
Training.
Proper training is essential for protecting your techs and your customers’ vehicles. There’s a lot on the line if you don’t have a partner taking your techs through the proper usage of your new equipment.
Post-Purchase Support.
There are three categories that fall under post-purchase support: warranty work, updates, service and parts. Warranty work is obviously invaluable if an issue arises, so make sure your equipment carries at least an industry-standard warranty. And look for manufacturers who never settle with their original design and accessories. At Mattias, we’re committed to improving on our products with new innovations and accessories in order to increase your shop’s safety and productivity. Finally, trusted service is crucial.
Lifetime Value.
A cheaper price tag doesn’t mean a piece of equipment is less expensive. It means it’s less expensive on the front end. Cheap equipment can cost way more than equipment that has a higher price tag, because cheap equipment is more likely to breakdown. When that happens, you’re not just paying to have your equipment repaired and serviced more often—you’re also losing revenue for the amount of time that piece of equipment is out of commission. When you add all of this up, it’s often much less expensive to buy quality car wash equipment. And that’s precisely what Mattias offers.
Get in Touch
If you have any questions about setting up a car wash facility, don’t hesitate to contact our team for advice. We’re here to help.
Mattias – Car Wash Machines is a subsidiary of Balance Group. which is a high-tech enterprise specializing in the research and development and production of fully automatic car washing machine equipment. The company is located in Shanghai, China. The main automatic car washing machines mainly include: self service car wash machine, conveyor car wash equipment(Tunnel Car Wash Machine), fully automatic gantry car washing machines(Inbay Automatic Car Wash Machines), touchless car washing machines(Contactless Car Wash Machine), and bus truck washing machines. No need for manual duty, computer intelligent control, the car washing machine is divided into brush car wash machine and brushless car washing machine to meet different car washing needs such as gas stations and auto beauty shops.
